Introduction

In this page you read about how, as a customer, you can make a purchase. You will learn about your wallet and also the escrow trading workflow.

Your Wallet: Simple & Secure

• Add funds anytime You can deposit cryptocurrency to your wallet whenever you want.
• No pressure to spend Adding money doesn’t mean you have to use it. Keep it safe in your account until you're ready.
• Withdraw anytime You can withdraw your funds instantly, in full or in part—no restrictions.
• Use for purchases Your wallet balance can be used to pay for orders directly on our site.

How Escrow Purchases Work on Our Website

Here’s how a secure escrow transaction unfolds:

• Start a Trade

  When you send a “Request for Quotation” to a supplier, a new Trade is created. This acts as your secure hub for all messages, payments, contracts, and updates.

• Talk & Negotiate

  You and the supplier chat within the Trade. All conversations are saved there for reference.

• Decide to Proceed or Cancel

  Once agreed, you can pay for the Trade using your wallet balance—or cancel it anytime.

• Payment Held in Escrow

  When you pay, your funds are securely held by us. The supplier does not receive any money yet.

• Supplier Ships the Item

  The supplier has a set time to ship and confirm dispatch. If they fail, you can request an immediate refund—guaranteed by us.

• Wait for Delivery

  Track the shipment. If the item doesn’t arrive on time, you can open a dispute. We’ll investigate and refund you if needed.

• Check the Product

  If the item is damaged, faulty, or not as described, you can file a dispute. We’ll review and decide on a refund.

• Confirm & Release Payment

  Only when you’re satisfied and confirm receipt, we release the payment to the supplier.